As artificial intelligence rapidly reshapes the telecom industry, its application within Business Support Systems (BSS) requires a measured and responsible approach. While AI can accelerate development, automate repetitive tasks, and enhance analytics, poorly governed implementation in mission-critical BSS environments introduces serious risks—from billing errors and service outages to compliance and data security failures. This article explores why human oversight, governance, and accountability remain essential when integrating AI into telecom BSS, highlighting real-world failures, regulatory concerns, and best practices for safely leveraging AI without compromising operational integrity or customer trust.
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